Help Center
Once you are logged into your account with the temporary password we sent to you, we recommend that you change your temporary password, to do this click Profile, click Change Password, enter your new password and save.
- Login to your profile
- Click the Appointments Icon
- Select the green Reschedule button
- Select the new date you would like
- Click the time slot from the available slots displayed on your chosen date
- Login to your profile
- Click the Appointments Icon
- Select the Cancel appointment button
In case something went wrong and your professional hasn't turned up within the estimated arrival time please contact us directly using the chat and our agents will be glad to help you.
If you want to contact the professional directly you can do so via our support line +44 2045770035. Keep in mind that you should call from the phone number you used to book the appointment so we can automatically match you with the professional you chose. If you call from a different phone number you will be asked to type in your appointment ID.
You will typically receive your Energy Performance Certificate (EPC) via email within 1-3 business days. If you still haven’t received your certificate you can contact us directly using the chat or by raising a ticket.
Click here to login your profile and download your certificate.
Electrical Installation Certificate Report:You will typically receive your Electrical Installation Certificate Report (EICR) via email within 2-5 business days. If you still haven’t received your certificate you can contact us directly using the chat or by raising a ticket.
Click here to login your profile and download your certificate.
GAS Certificate:You will typically receive your GAS Certificate via email within 1-3 business days. If you still haven’t received your certificate you can contact us directly using the chat or by raising a ticket.
Click here to login your profile and download your certificate.
Support Portal
Do you have a problem you want to report or a question about your appointment?