EPC Frequently Asked Questions

Luis was professional, knowledgeable and very patient throughout the EPC assessment process. He took the time to answer all of my questions clearly and explained the assessment methodology in detail, which I really appreciated. Communication was prompt and helpful from start to finish. Highly recommended.

Engineer called prior to say what time he would be there and arrived on time for the scheduled appointment. As for some required paperwork and I received the EPC certificate the following day via email Had no issues with the service.

Bilaal, immediately rang to say he would be delayed but arrived 20 minutes earlier than expected! He got straight to work and asked appropriate questions when needed and left shortly afterwards with a reassurance that the certificate would arrive within a few days, which it did!I would highly recommend him for his professionalism, quiet demure & his unintrusive manner.

Shaahid was fantastic to deal with, he was punctual, efficient, personable and explained everything in detail to me. He alsofuttef me in on a great time frame. Thank you Shaahid, I 100% recommend you to other customers. Thank you for your service

Marc arrived on time at the scheduled date and waitied ten minutes as I was late arriving. Was systematic and thorough in his evaluation and explained the process throughout. Marc gave a fair rating the days after. Very good service.

The service received from Mr Holland was exceptional. Very courteous, thorough and professional. I loved how meticulously Mr Holland did the EPC at the flat. Even gave me tips on how to bring the rating up. Thank you. Will certainly use Mr Holland’s services again.

Excellent service. He called earlier in the day to check the arrangements. He arrived on time. He was friendly and polite, and the report was received within a couple of hours. I would highly recommend him

I’m very pleased with the EPC service I received. He was friendly, professional, and arrived on time. The inspection was carried out efficiently and the certificate was sent over promptly afterwards. The whole process was straightforward. Great communication throughout and excellent value for money.

Five stars without hesitation. He was punctual, kept me updated with an ETA, and communicated brilliantly. He was respectful of my property and had such a calm, reassuring manner that I felt safe and at ease straight away. As an elderly woman, that kindness and professionalism make all the difference. Highly recommended.

Jonathan was great, he gave me a call to let me know his approximate time of arrival and he was there on time. He was very polite and did the EPC and left. Told me how long it would take for me to receive it and it was exactly what he said. Very reliable thank you

Furqan was amazing. He was so informative, friendly and went way out of his way answering questions even in the evening. Brilliant young bloke with old school conscientious working ethics. Needs a pay raise.

Abdullahi was great. Very polite and respectful. Worked efficiently and quickly so did not take up too much time or inconvenience my tenants. Certificates followed very quickly after the visit.

Very patient, given my tenant was not there when he first arrived. Communicated with me throughout, providing additional information and photos as requested. Certificate provided promptly.

Tom is a polite, knowledgeable and experienced gentleman. He arrived informing me of the proceedure, and kept me informed throughout. Any questions were fully answered. I would highly recommend Tom for his professionalism and decent attitude.

Hamza was great. Communicated through messages before and after appointment, was professional and friendly and explained when and how I would get my certificate for the EPC. Would definitely recommend.

He was very professional and thorough. Went above and beyond - eg We had access issues and he was kind to agree to reschedule. Asked for additional documentations in order to make sure I got the best possible EPC score. Would recommend.